Refunds

Last updated 22 October 2026

You can try Santra free for 7 days before you buy. If it still isn't right for you, you can have your money back.

14 days, no questions asked

Ask within 14 days of buying and you get a full refund. You don't need to give a reason.

How to ask

Reply to your receipt email, or write to support@santraapp.com from the email address you bought with. Dodo Payments, our reseller, sends the refund to the card or account you paid with. How soon it shows up depends on your bank, usually within a few working days.

If you paid in a currency other than US dollars, the amount you get back can differ slightly because of exchange rates on the day of the refund.

What happens to your licence

Once the refund goes through, your licence key stops working and Santra asks for a key again. Your files, and the copies Santra made, stay exactly as they are.

After 14 days

If something goes wrong later, for example Santra stops working on your PC and we can't fix it, write to us anyway and we'll look at it fairly. This policy doesn't affect any rights you have under the law where you live.